Susan Johnson serves as Regional Vice President of Account Management for the Southern Region for HealthSCOPE Benefits. In this capacity, Ms. Johnson is responsible for new business implementation, current client account service and renewals. Prior to this position, Mrs. Johnson served as Director of Benefits Administration for HealthSCOPE Benefits, Inc. She was responsible for managing and monitoring customer service, claim accuracy, and promptness of payments to meet and exceed industry standards, as well as human resource development, which encompasses salary/incentive compensation planning, interviewing, staffing, career counseling, and personnel appraisals. She also served as Director of Employee Benefits Division of CNA Health Partners, HealthSCOPE Benefits’ predecessor company. Prior to employment with HealthSCOPE Benefits, Mrs. Johnson worked for CNA.
Her extensive experience in health insurance administration spans more than 30 years.