Client Relations Manager

Position Code: 9944

Department:  Account Management
Location: Nashville, Tennessee
Immediate Supervisor:  Susan Johnson
Status: Exempt
Posted: March 13 2017

Essential Functions of Job:

• Direct liaison between client, HSB Operations and account management • Responsible for maintaining close relationship with client’s HR operating areas, troubleshooting operational problems on a real time basis, and working on special projects that support operational needs of the customer • Develop and maintain positive relationships with external vendors including PBMs, PPO Networks, etc. • Travel to customer locations for enrollment meetings and benefit fairs as needed-40% travel required during 4th quarter each year • Track and trend issues to determine common issues that require process improvement • Develop process improvements and implement • Responsible for quality assurance and assisting all departments within HSB maintaining seamless customer service to include updating benefit information for customer service, evaluate eligibility reports to determine discrepancies and interface with outside vendors to resolve discrepancies • Develop, map and maintain ID card production criteria • To be able to communicate and advise the clients on trends in the industry on particular benefits and be able to advise them on what we know would be best for their employees • Strong ability to identify appropriate resources for research and problem resolution • Ability to report to the office

Qualifications:

• College degree preferred, experience considered in lieu of degree • Effective organizational and prioritization skills • Excellent oral and written communication skills • Intermediate knowledge of Microsoft Office software applications (Word, Excel, Outlook, Access) • Ability to work in a fast paced multi-tasking environment • Strong interpersonal skills with ability to function as a positive team member • Understanding of TPA operations and systems desired • Knowledge of medical claims administration and employee benefit plans preferred • Availability to travel to customer locations for enrollment meetings and benefit fairs • Ability to appropriately balance and address client demands and company needs • Human Resources experience a plus

 

The Company considers applicants without regard to race, color, national origin, sex, religion, mental or physical disability, marital status, age 40 years and over, sexual orientation or gender identity, veteran's status, or other characteristic protected by applicable law.

Applications for this vacancy will be received for 3 working days after the Posted date from Employees of HealthSCOPE Benefits with more than one year of service.

Applications for this vacancy will be received for 10 working days after the Posted date from External Applicants.