Department: Claims Administration
Location: Columbus, Ohio
Immediate Supervisor: Marsha Dahmer
Posted: April 13 2017
Essential Functions of Job:• Supervising staff • Achieve defined productivity, timeliness, and quality standards • Motivate, develop and retain a competent staff • Provide technical assistance on problem research & resolution • Interface with customers (both internal and/or external) to resolve problems • Proactively work with customers (both internal and/or external) to provide unsurpassed customer service and seamless benefits administration • Monitor reports on production and quality of staff • Identify and assist in the recognition, analysis and resolution of organizational and procedural problems • Maintain active command of staffs job related skills • Some travel may be required • Maintain thorough understanding of client specific and industry standards • Maintain assigned client documentation • Ability to report to the office
Qualifications:• College degree preferred, experience considered in lieu of degree • Effective organizational and prioritization skills • Excellent oral and written communication skills • Basic knowledge of Microsoft Office software applications (Word, Excel, Outlook, Access) • Ability to work in a fast paced multi-tasking environment • Strong interpersonal skills with the ability to lead a team and develop individuals • Strong problem solving skills • Thorough understanding of employee benefits and benefit interpretation • 5 or more years of medical/dental claims administration experience preferred • 5 or more years of supervisory experience preferred
The Company considers applicants without regard to race, color, national origin, sex, religion, mental or physical disability, marital status, age 40 years and over, sexual orientation or gender identity, veteran's status, or other characteristic protected by applicable law.
Applications for this vacancy will be received for 3 working days after the Posted date from Employees of HealthSCOPE Benefits with more than one year of service.
Applications for this vacancy will be received for 10 working days after the Posted date from External Applicants.