Dental Customer Care Representative

Position Code: 3068

Department:  Customer Care
Location: Columbus, Ohio
Immediate Supervisor:  Janis Taylor
Status: Non-Exempt
Posted: May 09 2017

Essential Functions of Job:

• Handling customer service calls from members, providers and client representatives related to dental benefits • Analyzing problems brought forth during phone inquiry and applying appropriate resolutions • Work with Analysts and other departments to research problems • Establishing and maintaining professional rapport with clients and dental providers • Maintaining and assuring accuracy of documentation • Continuous knowledge of numerous benefit interpretations • Ability to learn claim processing as well as adjustments • Ability to report to the office

Qualifications:

• High school diploma or equivalent • Effective organizational and prioritization skills • Excellent oral and written communication skills • Basic knowledge of Microsoft Office software applications (Word, Excel, Outlook, Access) • Ability to work in a fast paced multi-tasking environment • Strong interpersonal skills with ability to function as a positive team member • Working knowledge dental procedure codes and current dental terminology • 2-3 years experience in the dental field, customer service and/or dental claims processing background preferred • Strong consideration will be given to bilingual applicants (Spanish/English)

 

The Company considers applicants without regard to race, color, national origin, sex, religion, mental or physical disability, marital status, age 40 years and over, sexual orientation or gender identity, veteran's status, or other characteristic protected by applicable law.

Applications for this vacancy will be received for 3 working days after the Posted date from Employees of HealthSCOPE Benefits with more than one year of service.

Applications for this vacancy will be received for 10 working days after the Posted date from External Applicants.