Benefit Documentation Specialist

Position Code: 3050b

Department:  Customer Care
Location: Nashville, Tennessee
Immediate Supervisor:  Darren Ashby
Status: Non-Exempt
Posted: July 07 2017

Essential Functions of Job:

• Create and maintain benefit documents (matrices) used for quoting benefits in customer care. • Documentation includes, but is not limited to: Benefit Matrices, Fax Back documents, Plan Changes. • Maintain and assure accuracy of documentation • Work with department heads and account management to insure most current guidelines and processes are updated • Other duties as assigned • Ability to report to the office


• High school diploma or equivalent • Effective organizational and prioritization skills • Excellent oral and written communication skills • Basic knowledge of Microsoft Office software applications (Word, Excel, Outlook, Access) • Ability to work in a fast paced multi-tasking environment • Strong interpersonal skills with ability to function as a positive team member • 2-3 years experience in the medical field or customer care preferred • Working knowledge of Customer Care environment desired


The Company considers applicants without regard to race, color, national origin, sex, religion, mental or physical disability, marital status, age 40 years and over, sexual orientation or gender identity, veteran's status, or other characteristic protected by applicable law.

Applications for this vacancy will be received for 3 working days after the Posted date from Employees of HealthSCOPE Benefits with more than one year of service.

Applications for this vacancy will be received for 10 working days after the Posted date from External Applicants.