IT Service Delivery Director

Position Code: 354

Department:  Systems Operations Programming
Location: Little Rock, Arkansas
Immediate Supervisor:  Tim Beasley
Status: Exempt
Posted: August 14 2017

Essential Functions of Job:

• Evaluate project status, and ticket backlogs ensuring proper communication and expectations are being delivered • Work with IT and Business stakeholders to analyze day-to-day priorities as well as long-term priorities • Collaborate with stakeholders and CIO to ensure resources are being directed appropriately • Serve as point of contact for key project and ticket status, escalation and resolution • Maintain accurate reporting of overall open, unresolved tickets • Work with leadership to verify and continually align priorities • Generate reports for various area leaders relating to project and ticket status, prioritization, resource allocation, etc. • Collaborate regularly with CIO and other IT leadership on overall demand and fulfillment needs • Ability to report to the office


• Bachelor’s degree with emphasis in Information Systems, Computer Science or similar field. Experience considered in lieu of degree • Effective organizational and prioritization skills • Excellent oral and written communication skills • Strong interpersonal skills with ability to function as a positive team member • Ability to work in a fast paced multi-tasking environment • Advanced knowledge of Microsoft Office software applications (Word, Excel, Outlook, Access, MS Project) • Experience with ticketing systems (ServiceNow preferred) considered a plus • Experience in Project Management • Knowledge of Business Process Improvement • Superior investigative and analytical skills at a major project level • Healthcare industry experience considered a plus • Minimum of 5-7 years Managerial experience preferred • 10+ years of Industry related experience in managing strategic projects, or other health care project related experience preferred


The Company considers applicants without regard to race, color, national origin, sex, religion, mental or physical disability, marital status, age 40 years and over, sexual orientation or gender identity, veteran's status, or other characteristic protected by applicable law.

Applications for this vacancy will be received for 3 working days after the Posted date from Employees of HealthSCOPE Benefits with more than one year of service.

Applications for this vacancy will be received for 10 working days after the Posted date from External Applicants.